How do I find suitable products on the Twistou website?
Use our search bar at the top of each page by entering keywords; it will offer search suggestions and likely products you’re seeking. You may also filter your search based on the difficulty level of the craft projects to find the product that best suits your needs.
Can I reserve items by adding them to my cart?
Items added to your cart are not reserved. To ensure the availability of your desired items, please proceed to checkout promptly after adding them to your cart.
Why can’t I find products that were previously available on the website?
Our product range is updated seasonally and some products are available only in limited quantities and will be discontinued once sold out. However, popular items may be restocked based on customer demand. We recommend purchasing your favoured products promptly to avoid missing out. Should you miss an item, contact our customer service or keep an eye on our website for potential surprises.
What payment methods do you accept?
We accept a variety of payment methods, including Visa, MasterCard, American Express credit/debit cards, PayPal, and ApplePay. Select your preferred payment method at checkout.
Is my payment information secure?
Absolutely. We employ SSL encryption to safeguard your payment details and ensure that no card information is stored on our servers.
Can I pay using multiple payment methods?
Currently, we do not support splitting payments across different methods for a single order. You will need to select one payment method to complete your purchase.
Do you offer any financing options or payment plans?
At present, we do not offer payment plans, but we may consider introducing such options in the future.
Can I create finished twist stick crafts?
Certainly! By following Twistou’s video and pictorial guides, incorporating your creativity and practice, you can create impressive craft pieces. We suggest starting with simpler projects and progressing to more advanced twist stick crafts as you gain more skills. You’ll take pride in your new abilities as you improve.
